GROW WITH US – We are looking for you to join our team at our Heeslingen site as

Here's what you can expect

• Complaints handling & customer contact: Independently handling internal and external customer complaints in our SAP S/4 HANA system relating to goods dispatch, as well as providing telephone support to our customers on complaints-related matters
• Verification & problem-solving: Verifying reports of partial or complete loss of goods during dispatch and initiating the necessary measures
• Order & credit note entry: Entering credit notes and collection orders
• Coordination & collaboration: Working closely with the goods-in and goods-out departments to ensure the smooth handling of complaints

What you need to bring

• Training & Qualifications: Completed vocational training, for example as a warehouse logistics specialist (m/f/d) or another commercial qualification, such as in dispatch or logistics processing, complaints management or customer service
• Work experience & specialist knowledge: Experience in handling complaints and providing customer support over the telephone is an advantage
• IT & Language skills: Confident use of standard MS Office applications, as well as knowledge of SAP S/4HANA or a comparable enterprise resource planning system (which is desirable but not essential); business-fluent German (C1)
• Personal Skills: An independent, structured and solution-oriented approach to work; the ability to integrate into an existing team; strong communication skills; and a friendly and engaging manner when dealing with customers and within the team

What we offer you

• Your start at FRICKE: A structured induction programme with a dedicated mentor ensures a successful start. You’ll be warmly welcomed into the team and receive the support you need right from the start.
• A modern working environment: You can look forward to modern workspaces, digital tools and flat hierarchies. We communicate as equals – decisions are made quickly and collectively.
• A solid foundation: 30 days’ annual leave, holiday and Christmas bonuses, capital-forming benefits and annual pay rises provide you with a reliable foundation and recognition of your performance.
• Flexibility with structure: With us, you’ll benefit from flexible working hours within the framework of our operational processes. In addition, you’ll have the option to work remotely on a few days each month – in consultation with your team and depending on the requirements.
• Promoting development: We offer internal and external training and further education opportunities to support your professional and personal development on an individual basis.
• Your wellbeing matters: A healthy working environment is a given for us. This includes not only ergonomic workstations, a modern canteen and the JobRad bike leasing scheme, but above all a respectful, supportive working environment where you can flourish.
• Experience more together: Whether it’s unique staff events such as our company festival HEAT WAVE or joint sporting activities at the FRICKE Social Run: we put teamwork into practice – because good collaboration starts with a strong community.

In that case, it’s best to apply directly online. As we are keen to streamline our processes and reduce our carbon footprint and paper usage, applications sent by post will not be returned but will be digitised and then disposed of in accordance with data protection regulations.

Learn more about our commitment to sustainability at WE ACT – and discover exciting insights into our work environment on our FRICKE Blog f.inside.

Location / Place of work

Wilhelm Fricke SE (GRANIT PARTS)