In-house Sales Assistant (m/f/d)
Wilhelm Fricke SE – GRANIT PARTS
GRANIT , as part of the FRICKE Group, is one of Europe’s leading wholesalers of spare parts for agricultural and construction machinery, garden, municipal & forestry equipment, as well as commercial vehicles. From our 95,000 m² central warehouse in Heeslingen, Lower Saxony, we supply specialist dealers and workshops across Europe, the USA and Canada.
GROW WITH US – We are looking for you to join our team at our Heeslingen site as
Here's what you can expect
- Advising customers & selling spare parts: Providing expert advice to our customers and selling spare parts
- Handling complaints: Independently handling incoming complaints
- Processing orders: Complete order processing, including tracking deadlines
- Identifying spare parts: Locating spare parts via electronic media
- Point of contact for day-to-day business: Close coordination with the field sales team and liaison with relevant departments
What you need to bring
- Training & Qualifications: Successfully completed commercial apprenticeship, e.g. as an office clerk (m/f/d), industrial clerk (m/f/d), retail sales assistant (m/f/d) or wholesale and foreign trade clerk (m/f/d)
- Work experience & specialist knowledge: Initial experience in telephone customer service is desirable
- IT & Language Skills: Good proficiency in using MS Office and Windows applications, as well as a good command of German; some experience with ERP systems, ideally SAP S/4HANA, is an advantage but not a requirement
- Personal Skills: Strong communication skills, a flair for telephone communication and organisational skills, as well as a strong customer- and service-oriented approach
What we offer you
- Your start at FRICKE: A structured induction programme with a dedicated contact person ensures a successful start. You will be warmly welcomed into the team and receive the support you need right from the start.
- A modern working environment: You can look forward to modern workstations, digital tools and flat hierarchies. We communicate as equals – decisions are made quickly and collectively.
- A stable foundation: 30 days’ annual leave, holiday pay and a Christmas bonus, capital-forming benefits and annual pay rises provide you with a reliable foundation and recognition of your performance.
- Flexibility with structure: With us, you’ll benefit from flexible working hours within the framework of our operational processes. In addition, there’s the option to work remotely on a few days each month – in consultation with your team and depending on the specific requirements.
- Fostering development: We offer internal and external training and further education opportunities to support your professional and personal development on an individual basis.
- Your wellbeing matters: A healthy working environment is a given for us. This includes not only ergonomic workstations, a modern canteen and the JobRad bike leasing scheme, but above all a respectful, supportive working culture in which you can flourish.
- Experience more together: Whether it’s unique staff events such as our company festival HEAT WAVE or joint sporting activities at the FRICKE Social Run: we truly live and breathe teamwork – because good collaboration begins with a strong community.
In that case, it’s best to apply directly online. As we are keen to streamline our processes and reduce our carbon footprint and paper usage, applications sent by post will not be returned but will be digitised and then disposed of in accordance with data protection regulations.
Learn more about our commitment to sustainability at WE ACT – and discover exciting insights into our work environment on our FRICKE Blog f.inside.
Location / Place of work
Wilhelm Fricke SE (GRANIT PARTS)
Zum Kreuzkamp 727404 Heeslingen