GROW WITH US - We are looking for you to join our team at our Heeslingen site as

Here's what you can expect

• Building up sales & acquiring customers: Helping to develop the marketing strategy for GRANIT DMS, identifying suitable customers and independently developing the sales territory
• Analysing business processes: Mapping existing sales, warehouse, workshop and service processes in collaboration with customers
• Communicating digital benefits: Presenting the software on-site or digitally, using specific workflows and opportunities for improvement in day-to-day operations
• Supporting implementation: Supporting customers from the initial consultation through the decision-making phase to the ongoing use of the system
• Supporting users: Assisting with the first steps in the system and answering basic questions about operation and processes
• Coordinating support: Structured recording and documentation of support enquiries, handling appropriate cases at first-level support and escalating complex technical faults to second-level support
• Providing reliable customer care: Maintaining reliable communication regarding outstanding queries and reported issues, whilst consistently following up on discussions, quotations and next steps
• Further developing processes: Gathering feedback from the market and working closely with the relevant sales, product and support departments to further develop sales, implementation and support processes
• Representing GRANIT DMS in the market: Presenting the solution at client meetings, events and relevant industry forums throughout Germany

What you need to bring

• Training & Qualifications: No formal IT training is required; what is essential is a good understanding of the day-to-day operations of dealers and workshops, as well as a willingness to familiarise yourself thoroughly with the product and digital business processes
• Professional experience & Expertise: Experience in a field-based consultancy role, ideally in agricultural machinery, the technical parts trade, workshop equipment or a comparable B2B environment, as well as the ability to explain complex solutions in a clear and practical manner
• IT & language skills: An interest in software and digital solutions, as well as business-level proficiency in spoken and written German (minimum C1)
• Personal skills: Clear and professional communication, an independent and structured approach to work, and the ability to describe technical problems in a comprehensible manner and pass them on to specialists; a high willingness to travel, approximately 70–80 per cent within Germany, and a Class B driving licence

What we offer you

• Your start at FRICKE: A structured induction programme with a designated contact person ensures a successful start. You will be warmly welcomed into the team and receive the support you need right from the start.
• A modern working environment: You can look forward to modern workspaces, digital tools and flat hierarchies. We communicate as equals – decisions are made quickly and collaboratively. You’ll also have the option to work remotely on a few days each month, in consultation with your team and depending on the requirements.
• A stable foundation: 30 days’ annual leave, holiday pay and a Christmas bonus, capital-forming benefits, a company car (also for private use) and annual pay rises provide you with a reliable foundation and recognition of your performance.
• Fostering development: We offer internal and external training and further education opportunities to support your professional and personal development on an individual basis.
• Your wellbeing matters: A healthy working environment is a given for us. This includes not only ergonomic workstations, a modern canteen and the JobRad bicycle leasing scheme, but above all a respectful, supportive working atmosphere in which you can flourish.
• Experience more together: Whether it’s unique staff events such as our company festival HEAT WAVE or joint sporting activities at the FRICKE Social Run: we put teamwork into practice – because good collaboration starts with a strong community.

Then apply directly online or send us your application materials, including your last three transcripts, by mail. Since we want to streamline our processes and reduce CO2 and paper consumption, postal applications will not be returned but will be digitized and then disposed of in accordance with data protection regulations.

Learn more about our commitment to sustainability at WE ACT – and discover exciting insights into our work environment on our FRICKE Blog f.inside.

Location / Place of work

Wilhelm Fricke SE (GRANIT PARTS)