GROW WITH US – We are looking for you to join our team at our Delbrück site as

Here's what you can expect

• Advising customers & selling spare parts: Providing expert advice to our customers and selling spare parts
• Handling complaints: Independently handling incoming complaints
• Processing orders: Complete order processing, including tracking deadlines
• Identifying spare parts: Locating spare parts via electronic media
• Point of contact for day-to-day business: Close coordination with the field sales team and liaison with relevant departments

What you need to bring

• Training & Qualifications: Successfully completed commercial apprenticeship, e.g. as an office clerk (m/f/d), industrial clerk (m/f/d), retail sales assistant (m/f/d) or wholesale and foreign trade clerk (m/f/d)
• Work experience & specialist knowledge: Initial experience in telephone customer service is desirable
• IT & Language Skills: Good knowledge of MS Office and Windows applications, as well as a good command of German; initial experience with ERP systems, ideally with SAP S/4HANA, is an advantage but not a requirement
• Personal skills: Excellent communication skills, a passion for working on the telephone and organisational skills, as well as a strong customer and service focus

What we offer you

• Your start at FRICKE: A structured induction programme with a dedicated mentor ensures a successful start. You’ll be warmly welcomed into the team and receive the support you need right from the start.
• A modern working environment: You can look forward to modern workspaces, digital tools and flat hierarchies. We communicate as equals – decisions are made quickly and collectively.
• A stable foundation: 30 days’ annual leave, holiday pay and a Christmas bonus, capital-forming benefits and annual pay rises provide you with a reliable foundation and recognition of your performance.
• Flexibility with structure: With us, you’ll benefit from flexible working hours within the framework of our operational processes. In addition, you’ll have the option to work remotely on a few days each month – in consultation with your team and depending on the requirements.
• Fostering development: We offer internal and external training and further education opportunities to support your professional and personal development on an individual basis.
• Your wellbeing matters: A healthy working environment is a given for us. This includes not only ergonomic workstations and the JobRad bike-leasing scheme, but above all a respectful, supportive working culture in which you can thrive.
• Experience more together: Whether it’s unique staff events such as our company festival HEAT WAVE or joint sporting activities at the FRICKE Social Run: we truly live the spirit of togetherness – because good collaboration begins with a strong community.

Then apply directly online or send us your application materials, including your last three transcripts, by mail. Since we want to streamline our processes and reduce CO2 and paper consumption, postal applications will not be returned but will be digitized and then disposed of in accordance with data protection regulations.

Learn more about our commitment to sustainability at WE ACT – and discover exciting insights into our work environment on our FRICKE Blog f.inside.

Location / Place of work

Wilhelm Fricke SE (GRANIT PARTS)